The part where we discover fabulous nuggets of insight about the market and the consumer; the part where we position the brand in a place your competitors can’t touch; and the part where our creative team brings clients to tears (no, we didn’t make that up).

But the most important part of our process doesn’t show up as a step. How we interpret what we see and hear from consumers, knowing if a position is competitive enough to hold up in a down market, and knowing whether the brand voice is expressed in a way that will reach people.

A smart process requires foresight. It requires intuition that can only come with years of experience. It is knowing when to customize; when to be elastic enough to adapt to more complex situations or respond to budget constraints.

Most importantly, success is using all the tools and experience at our disposal to create brands that connect with your customers. The examples you’ll find in our ‘work’ section will show you where we rate on that scale. Give us a call to discuss how to get your brand voice heard.